Customer Screen Not Working When Searching For Party Type Of "Person" (Doc ID 1366609.1)

Last updated on AUGUST 17, 2016

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for Relevance 12-Jun-2013***

Symptoms


When search for and existing party type of person, the search does not return the expected results.
But, if change the party type to Organization and then change it back to Person then the person records appears correctly.

Scenario
----------

Created 2 records:
'DQM Test 1' - new person and 'DQM Test 2' new contact for the new person created.
'DQM Test 2' was created by adding a contact of an organization.
'DQM Test 1' was created by creating a new person

When searching for person name using 'DQM' string there is only 1 record returned - for the new person created above. The Customer type is Person when Searched.

If you change Customer type from 'Person' to 'Organization' and then change it back to 'Person' then both records are returned.

Cause

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