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SR LOG SHOULD SHOW ALL HISTORY OF TASK ASSIGNMENTS (Doc ID 1367279.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

The SR log does not show all history for task assignments. For example, if task A was reassigned from
person AA to BB, the log only shows the reassignment from AA to BB, but it no longer shows that the task was originally assigned to AA or any status changes that occurred when the task was assigned to AA.


Steps to reproduce

1) Create an SR
2) Create a task under SR
3) Assign task to Employee Resource XX
4) See the log. It shows the assignment to XX
5) Now change the assignment from XX to YY
6) The log shows the assignment from XX to YY, but the original record of assignment to XX is gone.

NOTE: In the <images or examples> <above or below> and/or the attached document, user details / company name / address / email / telephone number represent a fictitious sample (based upon made up data used in the Oracle Demo Vision instance).  Any similarity to actual persons, living or dead, is purely coincidental and not intended in any manner.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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