Assignment of Dunning ID on Unapplied Receipts in the IEX_DUNNING_TRANSACTIONS Table Given Lowest Level When It Should be Highest Level

(Doc ID 1367841.1)

Last updated on FEBRUARY 23, 2015

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

For Staged Dunning, Receipts/Credits are always assigned to the lowest level, even when the value of the Receipts/Credits is greater than the value of the lowest level invoices.
It shows on the dunning letter as a negative balance and increases the dunning level of all levels.

Cause

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