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Failed Messages In Xnp_messages Are Not Getting Re-Processed (Doc ID 1367903.1)

Last updated on MAY 18, 2020

Applies to:

Oracle Service Fulfillment Manager - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms

You find there are failed message in your SFM Event Manager Queue Service

You run 'XDP Resubmit Failed Messages' concurrent program to reset the status of the failed messages.


Query the status of the reset messages and notice the status changed to 'READY'

    SQL> select msg_status, count(*) from xnp_msgs group by msg_status;


Run the SFM Event Manager Queue Service, notice that the above reset messages did not get processed.

Cause

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In this Document
Symptoms
Cause
Solution


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