Field Service: Debrief Error: "Transaction processor error. Negative balances not allowed".

(Doc ID 1368102.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Form:CSFFEDBF.FMB - Debrief

***Checked for relevance on 29-SEP-2013***

Symptoms

On the 12.1.3 version of the application, when attempting to perform a Debrief using the forms version of the screen, for a revision and serial controlled item, the following error occurs.

The transaction failed because there was an error. Transaction processor error. Negative balances not allowed.



The issue can be reproduced at will with the following steps:
1. Create a SR
2. Create an associated schedulable task
3. Assign a resource
4. Perform a Material Debrief using item Rev A.

As a result users cannot complete the debrief.

Cause

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