My Oracle Support Banner

Field Service: Debrief Error: "Transaction processor error. Negative balances not allowed". (Doc ID 1368102.1)

Last updated on JULY 22, 2022

Applies to:

Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Form:CSFFEDBF.FMB - Debrief


On the 12.1.3 version of the application, when attempting to perform a Debrief using the forms version of the screen, for a revision and serial controlled item, the following error occurs.

The transaction failed because there was an error. Transaction processor error. Negative balances not allowed.

The issue can be reproduced at will with the following steps:
1. Create a SR
2. Create an associated schedulable task
3. Assign a resource
4. Perform a Material Debrief using item Rev A.

As a result users cannot complete the debrief.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.