Field Service: Debrief Error: "Transaction processor error. Negative balances not allowed".
(Doc ID 1368102.1)
Last updated on JULY 14, 2020
Applies to:Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Form:CSFFEDBF.FMB - Debrief
On the 12.1.3 version of the application, when attempting to perform a Debrief using the forms version of the screen, for a revision and serial controlled item, the following error occurs.
The issue can be reproduced at will with the following steps:
1. Create a SR
2. Create an associated schedulable task
3. Assign a resource
4. Perform a Material Debrief using item Rev A.
As a result users cannot complete the debrief.
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