Customer Form, Search Issue: Cannot Search Some Customers in Customer Form, But They Appear in Customers Online (Doc ID 1368976.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.
*** Checked for relevance 22-Jan-2014 ***

Goal

After upgrading from 12.0.6 to 12.1.3, some customers cannot be searched via the  AR Customers Search screen although the same customer can be found via Customers Online Data Librarian (ODL) responsibility.

For example, customer name 'NEC Corporation', account #30333, appears in Oracle Customers Online Data Librarian but does not appear in Customers Search screen in AR or Trading Community responsibility.

The customer and all customer sites are active.

Solution

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