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ORA-01403 No Data Forund on Install Base Tab in Contact Center (Doc ID 1368986.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Found that in Contact Center,  when attempting to click the details button on the Installed Base tab, the following error occurs.

Error

"ORA-01403 NO DATA FOUND"

Expected Behavior

No error is expected on the form

Steps to Reproduce

a. (R) Teleservice
    (N) Contact Center
b. Retrieve Customer record > Install Base tab > Select the record to view.
c. Click on Details (B) this leads to the Error
d. Click on OK (B)
    Instance details will display with extended attributes missing.

What Works:
If the Instance Number is numeric all is OK.
But here there are no restriction to filter non numeric values.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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