User Name Is Incorrect In Note In Cs Html If Choose Update When Save Employee (Doc ID 1369978.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Customer Support - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms



On : 12.1.2 version, Create Service Request

ACTUAL BEHAVIOR
---------------
User name is incorrect in Note in CS html if choose Update when save employee information. It always shows the name before being modified.

EXPECTED BEHAVIOR
-----------------------
User name should show the name after it is modified

STEPS
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The issue can be reproduced at will with the following steps:
1.People Form
2.Last Name->say for eg "00108828,Tu Shushui"
3.Modify Last name, Last Name ->for eg "00108828,Tu Shushui 123" then save it. Choose Update
4.Go to CS HTML.
5.Find a SR
6.Add a Note
7.Save
8.Find the Note added just now in History tab
9.Click Publish link.
The user name is incorrect.
It shows The name before updating the employee


Cause

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