User Name Is Incorrect In Note In Cs Html If Choose Update When Save Employee

(Doc ID 1369978.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Customer Support - Version 12.1.2 and later
Information in this document applies to any platform.


On : 12.1.2 version, Create Service Request

User name is incorrect in Note in CS html if choose Update when save employee information. It always shows the name before being modified.

User name should show the name after it is modified

The issue can be reproduced at will with the following steps:
1.People Form
2.Last Name->say for eg "00108828,Tu Shushui"
3.Modify Last name, Last Name ->for eg "00108828,Tu Shushui 123" then save it. Choose Update
4.Go to CS HTML.
5.Find a SR
6.Add a Note
8.Find the Note added just now in History tab
9.Click Publish link.
The user name is incorrect.
It shows The name before updating the employee


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