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User Name Is Incorrect In Note In CS Html If Choose Update When Save Employee (Doc ID 1369978.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Customer Support - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, Create Service Request

Actual Behavior

User name is incorrect in Note in CS HTML if choose Update when save employee information. It always shows the name before being modified.

Steps to Reproduce

1. People Form
2. Last Name->say for eg "00108828,Tu Shushui"
3. Modify Last name, Last Name ->for eg "00108828,Tu Shushui 123" then save it. Choose Update
4. Go to CS HTML.
5. Find a SR
6. Add a Note
7. Save
8. Find the Note added just now in History tab
9. Click Publish link.
    The user name is incorrect.
    It shows The name before updating the employee


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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