My Oracle Support Banner

Install Base Records Are Not Displayed Under Order Tracker 'My Products' Tab (Doc ID 1369979.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle iStore - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms


In iStore 12.1.1, placed an order.
In Order tracker 'My Products' tab, trying to find the items of this order for Install base.
Search with Order Number, do not return the details.

Profile , 'IBE: Enable Install Base View.' is set to YES.

The same order number can be seen through Installed Base UI in Services.

Due to this, users cannot place order with Install Base items.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.