Invoice Auto Approval Fails When Shipment Costs For Which There Are No Matching Invoice Line Items (Doc ID 1370046.1)

Last updated on MARCH 25, 2019

Applies to:

Symptoms

When attempting to auto approve an invoice by configuring Line Approval Tolerance Rule where the invoice has one line item with shipment base cost and not the shipment accessorial costs, the following error occurs.

ERROR
-----------------------
Status APPROVAL = APPROVAL_FAILED with note 'Auto Approval Failed' - 'Either Standard or Child Invoice Line Item is Out of Tolerance.'


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Create a Line Approval Tolerance Rule
2. Create Line Approval Tolerance Rule Profile with the Line Approval Tolerance Rule.
3. The Line Approval Tolerance Rule Profile assigned to Service Provider.
4. Create buy shipment with a Base Cost and Accessorial Cost(s)
5. Created invoice for Base Cost only
6. When trying to auto approve this invoice you get status APPROVAL = APPROVAL_FAILED with note 'Auto Approval Failed' - 'Either Standard or Child Invoice Line Item is Out of Tolerance.'

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.