For Some Customers Credit Check Is Not Working. (Doc ID 1370119.1)

Last updated on JULY 13, 2016

Applies to:

Oracle Order Management - Version 12.0.6 and later
Information in this document applies to any platform.
***Checked for relevance on 25-JUL-2014***
Form:OEXOEORD.FMB - Sales Orders
Report:OEXCEXP.RDF - Credit Exposure Report
Form:OEXCCRLS.FMB - Credit Check Rules Definition


Symptoms

For some Customers credit check is not working.

You might identify a similar symptom reviewing your 'Credit Exposure Report' log & output. You should see the exposure is 0 and limit 2,500,000.00 in AED and order is in USD 61200, but AR aging report shows outstanding of 9,659,464.02 which is well above of 2500000, but system is not placing sales order on hold.

Credit Exposure report - exposure should match aging report and sales order should be placed on credit hold when it exceeds the credit limit.

Global credit check scenario is NOT identifying a (CUSTOMER-level) specified credit limit (USD) in a currency other than the "transaction" / order currency (EUR).
 
 1. Global exposure scenario
 2. Customer-level limit setup for USD = 8 million
 3. Enter order for EUR currency
 4. Credit checking NOT identifying (USD) "global" limit

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms