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Selecting Printer Friendly Note and Logs in Service Request Form gives FRM 40735 Exception Error (Doc ID 1370392.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In 12.1.3 version using form CSXSRISR.fmb 120.208.12010000.65.1201020.12

Agent creates a Service Request without associated task then saves, selects Notes and Logs and then selects 'Printer Friendly' button. See the

Error

FRM-40735: WHEN-BUTTON PRESSED trigger raised an unhandled exception ORA-06502

Expected Behavior

The printer friendly form version of the associated notes and logs to be presented ready for printng

Steps to Reproduce

(R) Responsibility : Service
(N) Create Service Request form or Find SR form > Search or Create and SR with no linked Tasks > Print Log and Notes > Error


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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