Contact Center Allows to Create Person/Org Relationship With An Inactive Org
(Doc ID 1370993.1)
Last updated on JULY 21, 2020
Applies to:Oracle Customer Care - Version 12.1.2 and later
Information in this document applies to any platform.
When an Organization is inactivated or merged and becomes inactive, in Contact Center it is still possible to query and create a PERSON relationship with this "inactive" Organization.
Need to modify this LOV to NOT include “inactive” Organizations.
Steps to Reproduce
(R) Data Librarian
(N) “Data Quality” tab and select “Party Maintenance”
- Query the ORG that you want to inactivate
Upon inactivating the Organization:
(N) Customer Management > Contact Center
- Look up a PERSON to create a relationship to an ORG.
- Query a PERSON and go to “Relationship” Tab
- Add the ORG relationship and click on the LOV
On this List of Values, you will find all ORGs including those that have been inactivated.
This is confusing and would like the ability to not query inactive ORGs to create relationships with.
Inactivated an Organization.
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