'Change Current & Installed Locations' Functionality not Working as Expected when Changing Item Instance Owner in Install Base

(Doc ID 1371563.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Installed Base - Version 12.0.4 and later
Information in this document applies to any platform.
***Checked for relevance on 20-Sep-2013***

Symptoms

ACTUAL BEHAVIOR
---------------
Current Location and Install Location details are not automatically changed when attempting to Change Owner for an Item Instances, even if "Change Current & Installed Locations" checkbox is selected.

EXPECTED BEHAVIOR
-----------------------
Expect the functionality around this checkbox to work as explained:
e.g.
As explained in Patch 7552931:R12.CSI.A's readme, a checkbox is provided such that when the owner party is changed, user has a provision to choose whether party details corresponding to Current and Installed locations to be changed or not.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Oracle Installed Base Agent User responsibility
2. Search for an item instance and choose Change Owner option from the dropdown list
3. In the Change Owner page's header portion, there is a checkbox called "Change Current & Installed Locations". Check it.
4. When the owner party or account is changed, the party details corresponding to Current and Installed locations does not change.

Cause

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