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IBU_UNEXCEPTED_EXCEPTION When Trying To Modify Contact Address In Isupport (Doc ID 1371876.1)

Last updated on MARCH 05, 2019

Applies to:

Oracle iSupport - Version 12.1.2 and later
Information in this document applies to any platform.


On : 12.1.2 version, User Management

When attempting to modify the contact address in iSupport if it's chosen in contact center. The following error occurs when trying to save the change
the following error occurs.



Steps to Reproduce

1. Create a new contact “test eetc” for some customer using contact center
2. Create an iSupport user “” , and link to “test eetc”.
    Add a role for the iSupport user.
    Path: CRM HTML Administration >> Setup >> Users >> Registration >> User Maintenance
3. Login iSupport as
   Click Profile link.
   Click Addresses option
   Click Update icon
   Update Address region

4. Enter “test123456” in Address Line 2 field.
    Hit Save button, then an exception occurs.




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