My Oracle Support Banner

Error publishing various OIC reportst to PDF get "Adobe Reader could not open... (Doc ID 1371890.1)

Last updated on MARCH 01, 2019

Applies to:

Oracle Incentive Compensation - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

On Release 12.1.3, Oracle Incentive Compensation has a delivered report titled "Transaction Details Report", when publishing this report to a PDF, an error occurs

"Adobe Reader could not open 'OIC-TRX-XXXXXXXX_out.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."


This issue affects other reports as well:

- Attainment
- Commission Statement
- Earnings Statement
- YTD Summary
- Performance Detail

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.