Error Clicking Service Request Details Link From Installed Base Agent User (Doc ID 1372135.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Installed Base - Version 12.1.3 and later
Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Support Codes

When clicking the  "Request Details" icon for the incident number of a particular Item Instance in Install Base the following error occurs.

You have encountered an unexpected error. Please contact the System Administrator for assistance

Steps to Reproduce
The issue can be reproduced at will with the following steps:
1. Go to Install Base using Install Base Agent User Responsibility
2. View affected Item Instance
3. For the Instance, select "Service Request" and click Go
4. For the particular Incident Number click on "Service Request Details" icon to view the service request details.

Cause

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