The Adjustments Are Not Shown Correctly From The Collections Agent Responsibility

(Doc ID 1372160.1)

Last updated on MAY 28, 2015

Applies to:

Oracle Receivables - Version: 11.5.10.2 and later   [Release: 11.5.10 and later ]
Information in this document applies to any platform.

Symptoms


If you use Collections Agent responsibility to get to the Receivables form Account Details, then drill down through a Credit Memo to see the adjustment on a Credit Memo, you will get:

"Query caused no records to be Retrieved"

If you use the Receivables Manager responsibility, then you are able to see the adjustment details on the credit memo.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms