Changing a Contact Phone Number Does Not Change the Number on the Collections Agent Form.

(Doc ID 1372944.1)

Last updated on OCTOBER 24, 2017

Applies to:

Oracle Advanced Collections - Version to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.


You've updated the phone number for a contact on a customer, however the number is not updated on the Collections Agent Header form (IEXRCALL) for that same contact.


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