Changing a Contact Phone Number Does Not Change the Number on the Collections Agent Form.
Last updated on OCTOBER 24, 2017
Applies to:Oracle Advanced Collections - Version 22.214.171.124 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
You've updated the phone number for a contact on a customer, however the number is not updated on the Collections Agent Header form (IEXRCALL) for that same contact.
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