My Oracle Support Banner

Changing a Contact Phone Number Does Not Change the Number on the Collections Agent Form. (Doc ID 1372944.1)

Last updated on FEBRUARY 17, 2019

Applies to:

Oracle Advanced Collections - Version to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.


You've updated the phone number for a contact on a customer, however the number is not updated on the Collections Agent Header form (IEXRCALL) for that same contact.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.