Changing a Contact Phone Number Does Not Change the Number on the Collections Agent Form. (Doc ID 1372944.1)

Last updated on FEBRUARY 23, 2015

Applies to:

Oracle Advanced Collections - Version 11.5.10.2 to 12.1.3 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Symptoms

You've updated the phone number for a contact on a customer, however the number is not updated on the Collections Agent Header form (IEXRCALL) for that same contact.

Cause

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