Service Charges: "The Create Order API returned with an error status but no error messages." When Submitting Lines to OM
(Doc ID 1373842.1)
Last updated on OCTOBER 01, 2018
Applies to:Oracle Teleservice - Version 18.104.22.168 to 12.1.3 [Release 11.5 to 12.1]
Oracle Depot Repair - Version 22.214.171.124 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
When attempting to submit Charges the following error occurs:
In Service Request > Charges form:
"The Create Order API returned with an error status but no error messages"
- or -
In FND Logs when running API:
fnd.plsql.MO_GLOBAL.SET_POLICY_CONTEXT.end 2 Returning from PL/SQL prcedure MO_GLOBAL.SET_POLICY_CONTEXT
cs.plsql.CS_Charge_Create_Order_PUB.Submit_Order.Unexpected error: 1 Calling CS_Charge_Create_Order_PVT.Submit_Order failed
fnd.plsql.FND_FILE.PUT_LINE 3 submit_order Return Status : U
fnd.plsql.FND_FILE.PUT_LINE 3 CS_CHG_OM_ERR_WITH_NO_MSG
(R) Service or Field Service or custom responsibility
(N) Service Requests > Create Service Request
- Create Service Request.
- Go to the Charges tab
- Enter Charges line(s)
- Click on Submit
=> Error message comes up.
- or -
Creating Service Requests and submitting Charges with the Service API and a custom program.
- Applied an Order Management patch.
- Configured a custom application or Service responsibility
- Created a custom program to submit Service Charges
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