Service Charges: "The Create Order API returned with an error status but no error messages." When Submitting Lines to OM (Doc ID 1373842.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Oracle Depot Repair - Version 11.5.10.2 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.
Custom Responsibility
csxvchob.pls
CS_CHG_OM_ERR_WITH_NO_MSG

Symptoms

When attempting to submit Charges the following error occurs:

Error:

In Service Request > Charges form:

"The Create Order API returned with an error status but no error messages"

 - or -

In FND Logs when running API:

fnd.plsql.MO_GLOBAL.SET_POLICY_CONTEXT.end              2       Returning from PL/SQL prcedure MO_GLOBAL.SET_POLICY_CONTEXT
cs.plsql.CS_Charge_Create_Order_PUB.Submit_Order.Unexpected error:       1       Calling CS_Charge_Create_Order_PVT.Submit_Order failed
fnd.plsql.FND_FILE.PUT_LINE               3       submit_order Return Status : U
fnd.plsql.FND_FILE.PUT_LINE               3       CS_CHG_OM_ERR_WITH_NO_MSG
[...]


Steps:

(R) Service or Field Service or custom responsibility
(N) Service Requests > Create Service Request

 - Create Service Request.
 - Go to the Charges tab
 - Enter Charges line(s)
 - Click on Submit
=> Error message comes up.

- or -

Creating Service Requests and submitting Charges with the Service API and a custom program.

Changes

- Applied an Order Management patch.
   or
- Configured a custom application or Service responsibility
   or
- Created a custom program to submit Service Charges

Cause

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