Error When Saving Sales Order-XLE call raised & OM_TAX_UTIL Procedure Tax_line (Doc ID 1373862.1)

Last updated on AUGUST 01, 2016

Applies to:

Oracle Order Management - Version 12.1.1 and later
Information in this document applies to any platform.
***Checked for relevance on 15-Apr-2013***
***Checked for relevance on 01-Aug-2016***

Symptoms


On : 12.1.1 version, Transaction Entry

When attempting to save the sales order, the following error occurs.

ERROR
-----------------------
Note: XLE call raised Error.
Note: User-Defined Exception in Package OM_TAX_UTIL Procedure tax line.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. OM Responsibility--> Orders/ Return
2. Sales Order Screen.
3. Enter the header info then click in the lines.
4. Enter an item number, Qty, then save.
5. Error Occurs

BUSINESS IMPACT
-----------------------
Users cannot save sales order.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms