Cannot Search By Customer Account Number After Party Merge (Doc ID 1374320.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Trading Community - Version 12.1.1 and later
Information in this document applies to any platform.


After merging a customer party into a vendor party via party merge users are unable to search on the Customers form by Account Number until they change the party name which forces DQM Serial Sync Index Program to run again.

The issue only occurs to party that involved in a merge.
The issue does not occur if users search for the surviving party using the party name.

Steps to reproduce:
-Perform a party mergs
  Trading Community Manager, N: Data Quality Management : Party Merge
-After merge completes, search for the customer by the Account Number.
   Trading Community Manager, N: Customer : Customers


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms