Lengthy Configurator URL : CZ Does Not Launch (Doc ID 1374444.1)

Last updated on FEBRUARY 26, 2017

Applies to:

Oracle Configurator - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Runtime UI

ACTUAL BEHAVIOR
---------------
When attempting to launch the Configurator Runtime from the Sales Order line in a new test instance, the processing message appears but the Configurator does not come up. The processing message will never disappear. It has never worked for this instance. The models are being published from the Configurator Developer.  There are sometimes when certain machines will work, but unknown what is different about their set up.

EXPECTED BEHAVIOR
-----------------------
Expect to see the Configurator Runtime in order to make appropriate selections for the model.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into Order Management responsibility
2. Navigate to Sales Order, enter a new sales order
3. Enter appropriate header level information
4. Navigate to Lines tab
5. Enter an ATO or PTO Model on the sales order line
6. Click on Configurator button
7. Processing message appears and hangs

ERROR

------------------------
The java console shows the following error:
HTTP 400
Also, in the Apache error log, you see the following: 
"Request failed: error reading the headers"

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms