Connection Lost Error When Performing An Account Alias Or Miscellaneous Issue Using Mobile (Doc ID 1375005.1)

Last updated on FEBRUARY 27, 2017

Applies to:

Oracle Warehouse Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Inbound Processing

Find that connection is lost after entering Organization and Item when doing Account Alias or Miscellaneous issue from Mobile. The error on screen is Connection Lost.

EXPECTED BEHAVIOR
-----------------------
Expect not to be disconnected.

Error in Log File:

[Mon Nov 07 16:12:55 EST 2011] (Thread-15) MWA_PH_GENERAL_ERROR: General error occurred, disconnecting client and marking its session dropped.
java.lang.NoSuchMethodError: oracle.apps.inv.utilities.server.UtilFns.getAvailableQuantity(Ljava/sql/Connection;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Ljava/lang/String;Loracle/apps/mwa/container/Session;)Ljava/lang/String;
at oracle.apps.inv.invtxn.server.IssueTrxFListener.getAvailableQtyWrapper(IssueTrxFListener.java:1646)
at oracle.apps.inv.invtxn.server.IssueTrxFListener.Item_Exited(IssueTrxFListener.java:858)
at oracle.apps.inv.invtxn.server.IssueTrxFListener.fieldExited(IssueTrxFListener.java:198)
at oracle.apps.mwa.container.StateMachine.callListeners(StateMachine.java:1720)
at oracle.apps.mwa.container.StateMachine.handleEvent(StateMachine.java:543)
at oracle.apps.mwa.container.StateMachine.handleEvent(StateMachine.java:898)
at oracle.apps.mwa.presentation.telnet.PresentationManager.handle(PresentationManager.java:743)
at oracle.apps.mwa.presentation.telnet.ProtocolHandler.run(ProtocolHandler.java:850)
[Mon Nov 07 16:12:55 EST 2011] (Thread-15) PAMM connection has dropped. Session will be saved temporarily.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Nav Path: Mobile > Warehousing _ Inventory > Issues

Cause

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