The Attachment Added to the Shopping Cart does not Show up in the Sales Order Form (Doc ID 1376101.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle iStore - Version: 11.5.10.2 to 12.1.3 - Release: 11.5.10 to 12.1
Information in this document applies to any platform.

Symptoms

Find that when a file is uploaded to the shopping cart, this doesn't show up in the sales order form as an attachment.

STEPS
-----------------------
The issue can be reproduced with the following steps:
1. Upload a file to the shopping cart in iStore
2. Checkout the cart and Place Order.
3. Cannot find the attachment in the Sales Order form (it doesn't show up)

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms