RMA Line is stuck in AWAITING_RETURN_DISPOSITION status though the line is delivered into inventory. (Doc ID 1376263.1)

Last updated on JULY 19, 2017

Applies to:

Oracle Order Management - Version 12.0.5 and later
Information in this document applies to any platform.
***Checked for relevance on 26-Jul-2013***

Symptoms

On : 12.0.5 version,

Find an RMA Line is stuck in AWAITING_RETURN_DISPOSITION status though the line is delivered into inventory.

Line workflow is stuck at AWAITING_INSPECTION with Notified status.

EXPECTED BEHAVIOR
-----------------------
Expect the Line to close when this is fully received and delivered.

STEPS
-----------------------
The issue is not reproducible at will and is noted for this RMA alone

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot progress the RMA.
RMA cannot be invoiced and Customer cannot be credited for the return.

Cause

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