"American Express Global Feed Transaction Loader and Validation Program" Workflow error ORA-01403 NO_DATA_FOUND (Doc ID 1376985.1)

Last updated on JANUARY 26, 2016

Applies to:

Oracle Internet Expenses - Version 12.1.3 and later
Information in this document applies to any platform.
apwfvalb.pls


Symptoms

On : 12.1.3 version

When attempting to run the request "American Express Global Feed Transaction Loader and Validation Program" the following error occurs:

ERROR
---------
workflow error:APCCARD,387
error message:ORA-01403 NO_DATA_FOUND


STEPS TO REPRODUCE
----------------------------
The issue can be reproduced with the following steps:
1. Receive data files from AMEX in GL1025 format
2. Use "American Express Global Feed Transaction Loader and Validation Program" to load the transactions to the application
3. The system is set-up to assign credit cards based on employee number
4. Notification for uploaded transactions not received by sysadmin
5. On checking the workflow status, it is seen that the "Process unassigned Credit Cards" has an error status
6. The error encountered is ORA-01403 NO_DATA_FOUND

BUSINESS IMPACT
-----------------------
Due to this issue, users cannot record transaction of American Express credit cards.

Cause

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