R12 Order Management Puts Istore Order On Credit Card Auth Hold (Doc ID 1377910.1)

Last updated on JUNE 28, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.
"Reviewed for Relevance Dec. 14, 2015"

Symptoms


On : 12.1.3 version, Transaction Booking

ACTUAL BEHAVIOR
---------------
When iStore orders are placed and successful credit card authorizations done, with
proper Approval Code populated for the generated Sales Order the orders are still going on credit check hold.

ERROR
-----------------------
ASO Duplicate transaction. Transaction has previously completed successfully.
ASO before calling oe_msg_pub.get
ASO before calling get_msg_context l_msg_index:2
ASO after calling get_msg_context
ASO In index.message_text is null
ASO l_msg_orig_sys_line_ref
ASO Credit card authorization for this order has failed. The order has been placed on Credit Card Authorization Failure Hold. (AMOUNT=4.08)
ASO before calling oe_msg_pub.get
ASO Create_Order: Before fulfilment:

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Logged to iStore
2. Added item to a shopping cart.
3. checked out with VISA Test Credit Card 4111111111111111
4. Received success on credit card approval.
5. Verified the order was booked .
6. Logged to Order Management Super User
7 .Found Order created in iStore
8. Clicked on Actions-->Release Holds
9. See the Hold "Credit Card Auth Failure"



Cause

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