When Setting a Customer to Litigation Or Bankrupt, System is not Closing the Existing Strategy Work Items (Doc ID 1377975.1)

Last updated on MAY 31, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 06-NOV-2013***

Symptoms

When you set a Customer to Bankrupt or Litigation, a new strategy is assigned, but the old strategy is not closed.

You would expect that the old strategy is automatically closed.

Cause

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