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When Setting a Customer to Litigation Or Bankrupt, System is not Closing the Existing Strategy Work Items (Doc ID 1377975.1)

Last updated on OCTOBER 07, 2021

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.


When you set a Customer to Bankrupt or Litigation, a new strategy is assigned, but the old strategy is not closed.

You would expect that the old strategy is automatically closed.


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