IB Error: Parent Serial Number Not Available For The Combination (1198899) And (N/A1). (Doc ID 1378246.1)

Last updated on AUGUST 10, 2017

Applies to:

Oracle Installed Base - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to process a WIP Assembly Completion (CSIWIPAC) the following error occurs.

ERROR
-----------------------
Parent serial number not available for the combination (&inventory_item_id) and (&serial_number or null)

The issue can be reproduced at will with the following steps:

1. Create and issue components for a WIP Job
2. Complete the job
3. Transaction fails with reported error

Changes

The component item was set to non-serialized control before WIP component issue then change to serialized control at receipt after WIP component issue.  User use SQL statement to update serial number column on table CSI_ITEM_INSTANCES.

Cause

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