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Order Stuck In Epayment Failure Hold (Doc ID 1378385.1)

Last updated on JANUARY 02, 2018

Applies to:

Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.

Goal

You are not using the ePayment Gateway. However a user mistakenly entered the credit card information on the sales order. The order is hence stuck in ePayment Failure Hold and the hold cannot be released as it gives a message that this is a system generated hold and cannot be manually released.

Error message:
This hold is a system seeded hold and cannot be released by the user.

How to remove the hold?

Solution

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