Order Stuck In Epayment Failure Hold
(Doc ID 1378385.1)
Last updated on FEBRUARY 12, 2019
Applies to:Oracle Order Management - Version 188.8.131.52 and later
Information in this document applies to any platform.
You are not using the ePayment Gateway. However a user mistakenly entered the credit card information on the sales order. The order is hence stuck in ePayment Failure Hold and the hold cannot be released as it gives a message that this is a system generated hold and cannot be manually released.
This hold is a system seeded hold and cannot be released by the user.
How to remove the hold?
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