Order Stuck In Epayment Failure Hold
Last updated on JANUARY 02, 2018
Applies to:Oracle Order Management - Version 22.214.171.124 and later
Information in this document applies to any platform.
You are not using the ePayment Gateway. However a user mistakenly entered the credit card information on the sales order. The order is hence stuck in ePayment Failure Hold and the hold cannot be released as it gives a message that this is a system generated hold and cannot be manually released.
This hold is a system seeded hold and cannot be released by the user.
How to remove the hold?
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms