Order Stuck In Epayment Failure Hold
(Doc ID 1378385.1)
Last updated on JULY 13, 2020
Applies to:Oracle Order Management - Version 220.127.116.11 and later
Information in this document applies to any platform.
You are not using the ePayment Gateway. However a user mistakenly entered the credit card information on the sales order. The order is hence stuck in ePayment Failure Hold and the hold cannot be released as it gives a message that this is a system generated hold and cannot be manually released.
This hold is a system seeded hold and cannot be released by the user.
How to remove the hold?
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document