An Exception Occurs When Hitting Print Friendly Format Button In Log And Notes Window
(Doc ID 1379789.1)
Last updated on MARCH 05, 2019
Applies to:Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.
On : 12.1.2 version, Service Request Form
When attempting to hit Print Friendly Format button in Log and Notes window,
the following error occurs.
FRM-40735 WHEN-BUTTON-PRESSED trigger raised unhandled exception ORA-06502
Steps to Reproduce
The issue can be reproduced at will with the following steps:
1. Find an SR
2. Hit Log and Notes
3. Hit Print Friendly Format
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