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An Exception Occurs When Hitting Print Friendly Format Button In Log And Notes Window (Doc ID 1379789.1)

Last updated on MARCH 05, 2019

Applies to:

Oracle Teleservice - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, Service Request Form

When attempting to hit Print Friendly Format button in Log and Notes window,
the following error occurs.

Error

FRM-40735 WHEN-BUTTON-PRESSED trigger raised unhandled exception ORA-06502

Steps to Reproduce

The issue can be reproduced at will with the following steps:
1. Find an SR
2. Hit Log and Notes
3. Hit Print Friendly Format


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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