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Service Contract Activation Notification is Sent to SYSADMIN instead of Salesperson (Doc ID 1380428.1)

Last updated on JULY 19, 2018

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When a service contract is approved and activated, notification is sent to SYSADMIN.

Expected Behavior
Notification should be sent to the Vendor contact "Salesperson" on the contract.

Steps
The issue can be reproduced at will with the following steps.
1. Responsibility: Service Contracts Manager
2. Navigation: Launch Contracts -> New
3. Create a new service contract, check QA and submit for approval
4. Approve and sign the contract
5. Contract is activated and notification is sent to SYSADMIN

Business Impact
SYSADMIN receives e-mails about Service Contracts.

Cause

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In this Document
Symptoms
Cause
Solution


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