Service Contract Activation Notification is Sent to SYSADMIN instead of Salesperson (Doc ID 1380428.1)

Last updated on APRIL 15, 2016

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 10-Jul-2013***

Symptoms

On Applications 12.1.3 :
When a service contract is approved and activated, notification is sent to SYSADMIN.

Expected Behavior
Notification should be sent to salesperson.

Steps
The issue can be reproduced at will with the following steps.
1. Responsibility: Service Contracts Manager
2. Navigation: Launch Contracts -> New
3. Create a new service contract, check QA and submit for approval
4. Approve and sign the contract
5. Contract is activated and notification is sent to SYSADMIN

Business Impact
The issue has the following business impact:
SYSADMIN received a confidential e-mail of service contract.

Cause

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