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Error When Trying To Close The Debrief Form: FRM-40654: Record Has Been Updated By Another User. (Doc ID 1380717.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Field Service - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version, Debrief / Field Service Report


NOTE: Although in this case the issue has arisen in Field Service Debrief it can arise in other areas of the application and the cause and remedy suggested here could be applicable in other cases.


When attempting to update or save a debrief the following error occurs.

FRM-40654: Record has been updated by another user. Re-query to see change.


Steps To Reproduce

  1. (R) Field Service Dispatcher
  2. (N) Service Request>Find Service Requests>Query an SR>Task Tab> (D)Debrief
  3. Attempt to save or close the form. Error appears:
    • FRM-40654: Record has been updated by another user. Re-query to see change.
  4. Re-querying causes the error to re-occur. Cannot proceed.

Cause

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In this Document
Symptoms
Cause
Solution
References


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