Install Base Search Does Not Return All Instances (Doc ID 1380998.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Install Base - Version 12.1.3 and later
Information in this document applies to any platform.
***Checked for relevance on 26-May-2013***

Symptoms

Actual Behavior
Certain instances of the same Inventory item are searchable in Install Base using the Oracle Installed Base Agent User (OAF) responsibility and others are not.

The instances all exist, are not expired and are returned when search is performed using the Install Base User (JTT) responsibility.

Expected Behavior
Expect all valid instances to be returned by search

Steps to Reproduce
The issue can be reproduced at will with the following steps:
1. Use Oracle Installed Base Agent User responsibility.
2. Navigate to Item Instance -> Item Instances.
3. Search for instance (by item instance, item, serial number,...)

Cause

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