TeleService: Party / Account Addresses - Creating Sales Orders and Activating Locations
(Doc ID 1381755.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Teleservice - Version 12.1.3 and laterOracle Customer Care - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Goal
Ship To and Bill to Locations created in TeleService are not available when creating a Sales Order.
Agents expect Locations created in CRM to be available when creating a Sales Order from Contact Center > Orders tab.
That way, they would not be forced to enable the sites in Oracle Receivables (Customer Master).
Solution
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In this Document
| Goal |
| Solution |