TeleService: Party / Account Addresses - Creating Sales Orders and Activating Locations

(Doc ID 1381755.1)

Last updated on AUGUST 31, 2016

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Oracle Customer Care - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Goal

Ship To and Bill to Locations created in TeleService are not available when creating a Sales Order.

Agents expect Locations created in CRM to be available when creating a Sales Order from Contact Center > Orders tab.

That way, they would not be forced to enable the sites in Oracle Receivables (Customer Master).

Solution

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