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Unable To Submit Service Request After Applying Consolidation Patch in iSupport (Doc ID 1381786.1)

Last updated on JULY 21, 2020

Applies to:

Oracle iSupport - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

Unable to submit Service Request in iSupport.

Error

You get error on page - Java script error
Please enter a product

Steps to Reproduce

(R) iSupport
(N) Create Service Request > Identify a problem.

Expected Functionality
It should not make the Product mandatory.

Changes

Applied consolidation patches:
<Patch 8530094> - 11510: ISUPPORT CONSOLIDATION PATCH AS OF July, 2009
<Patch 11782434> - 11510:IBU: CONSOLIDATION PATCH FOR JAN'11

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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