My Oracle Support Banner

Sales Order Amount Shows Converted Twice On Case Folder (Doc ID 1381960.1)

Last updated on FEBRUARY 19, 2019

Applies to:

Oracle Credit Management - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

When a sales order is created in currency other than the functional currency with amount more than the credit limit, the sales order goes on hold and a credit application is created.

In the Credit Management(OCM) the Amount Requested on the case folder is displayed in USD but the conversion of the sales order amount is converted into USD twice.

For example:
$1818.42(USD) showing as the Amount Requested on the case folder.
order amount of 10605672(JPY)
.0130941469(conversion rate)

Order Management(OM) is passing 138872.23 which is 10605672(JPY) x .0130941469(conversion rate), so this amount is coming to OCM in USD already.

You review the notification and see the Requested Credit Amount is $138872.23 and the requested currency is USD

But the case folder is showing Amount Requested as $1818.42 and currency requested is USD. The $1818.42 is incorrect as it is the result of the Requested Credit Amount of $138872.23(already converted to USD) x .0130941469(conversion rate). Thus the sales order amount is being converted twice.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches:
 4. Solution Steps
 Still Have Questions?
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.