ORA-20002 ORA-20001 APP-FND-02913 Errors in Self Registration Workflow (Doc ID 1381997.1)

Last updated on MARCH 24, 2017

Applies to:

Oracle iReceivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Getting the following error in the self registration process:

oracle.apps.fnd.framework.OAException: java.sql.SQLException: ORA-20002: 3825: Error '-20001 - ORA-20001: APP-FND-02913: User XXXXXX: The Customer is linked to Customer xxxxx xxxxxx (Customer ID = 28171). The Person is linked to Employee xxxxx xxxxxx (Employee ID = 401).

Customer and Employee must be linked to the same person.' encountered during execution of Rule function 'ARI_SELF_REGISTRATION_PKG.AddCustomerAccess' for event 'oracle.apps.ar.irec.addcustaccess' with key '55'.
ORA-06512: at "APPS.WF_EVENT", line 1181
ORA-06512: at "APPS.ARI_SELF_REGISTRATION_PKG", line 2414
ORA-06512: at line 1

Cause

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