Enter, Book or Copy Order: : A mandatory constraint to generate unique record in ZX_LINES_DET_FACTORS is violated with error code ORA-01400 (Doc ID 1382542.1)

Last updated on OCTOBER 09, 2016

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms


When attempting to Enter Lines on an Order and Save ,
the following error occurs.

ERROR
-----------------------
Error: An unexpected error has occurred. Please contact your system administrator.

The same error is seen when trying to Book the Order without saving the Entered Lines and also when trying to copy an Order with Lines.

STEPS
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The issue can be reproduced at will with the following steps:
1. Order Management Super User
2. Orders, Returns
3. Enter Order Header , Line Items > Enter Lines > Save
4. See the Unexpected error

Cause

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