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Service Contracts Usage Billing Starting at Zero Rather Than Using the Previous Counter Reading (Doc ID 1383014.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Service Contracts - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

After running the Service Contracts Main Billing program for a Usage line, the billed amount is incorrect.  Billing is using a reading of zero for the previous counter reading instead of a previously entered reading.

Steps
1. Author a service contract with a usage line and a counter subline.
- the contract starts in February.
2. Enter a counter reading with a reading date prior to the start of the contract e.g. enter a reading in January
3. Enter a counter reading for a subsequent month e.g. March
4. Run Service Contracts Main Billing for March
- find that the billing is done based on the difference between 0 and the counter reading entered in March, the January reading is ignored.

Cause

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In this Document
Symptoms
Cause
Solution


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