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Service Line Of Non-shippable item From A Sales Order Did Not Make It To The Service Contract (Doc ID 1383062.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Installed Base - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Service line of non-shippable IB trackable item from a sales order did not make it to the Service Contract

EXPECTED BEHAVIOR
------------
All serviceable non-shippable items to be created in IB and contract would create

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create OM Sales order included non-shippable IB trackable item > book > ship
2. Review items in IB
3. Non-shippable service items are not created in IB

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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