FAQ: Web Procurement - Disabling Customization Checklist (Doc ID 1383536.1)

Last updated on JANUARY 24, 2024

Applies to:

Oracle iProcurement - Version 11.5.10 and later
Oracle Purchasing - Version 12.1.3 to 12.2.11 [Release 12.1 to 12.2]
Oracle iSupplier Portal - Version 11.5.10 and later
Oracle Sourcing - Version 11.5.10 and later
Information in this document applies to any platform.

Purpose

This document is targeting Web Procurement (iProcurement, iSupplier Portal, Sourcing ) in order to check if any customization / personalization exists identified in gathered data and logs.
Before logging new Service Request /Bug, please confirm your instance has customization disabled in all affected areas.

Oracle cannot support customizations causing problems/issues. Service Request / Bug needs to be reported for non-customization issue.

This Document should cover most of Customization/Personalization/Extension done according to Customization guideline with namings.

Questions and Answers

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In this Document

Questions and Answers

Q. What should we do with customization before logging Service Request? (or Bug)

1). Verify Customization Disabled

2). Disable Personalization Profiles :

3) Gather and provide set of logs

'Appscheck' , ' FND log ', 'About This Page' info - two info , listCustomizations output , Responsibility used

Q2. How can we check in related files, logs for possible customization?

b) Personalization

c) About this Page info - 'Printable Page ' / ' Generate Bug Report'

d) listCustomizations output

Executing printDocument did not return the page content output.
> execute jdr_utils.printDocument(‘/oracle/apps/icx/icatalog/shopping/webui/ShoppingHomePG‘);
Solution

e) FND log / Log on screen

f) For Trace, and any other logs (* OPTIONAL: if ORA- or APP- error seen or data related issue)

g) Custom Setup issue - Custom responsibility / Menu / Function / style sheet

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