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FAQ: Web Procurement - Disabling Customization Checklist (Doc ID 1383536.1)

Last updated on MARCH 07, 2018

Applies to:

Oracle iSupplier Portal - Version 11.5.10 and later
Oracle Sourcing - Version 11.5.10 and later
Oracle iProcurement - Version 11.5.10 and later
Information in this document applies to any platform.

Purpose

This document is targeting Web Procurement  (iProcurement, iSupplier Portal, Sourcing ) in order to check if any customization / personalization exists identified in gathered data and logs.
Before logging new Service Request /Bug, please confirm your instance has customization disabled in all affected areas.

Oracle cannot support customizations causing problems/issues. Service Request / Bug needs to be reported for non-customization issue.

This Document should cover most of Customization/Personalization/Extension done according to Customization guideline with namings.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 Q. What should we do with customization before logging Service Request? (or Bug)
  1). Verify Customization Disabled
  2). Disable Personalization Profiles :
  3)  Gather and provide set of logs 
  'Appscheck' , ' FND log ',   'About This Page'  info - two info ,  listCustomizations output , Responsibility used 
 Q2. How can we check in related files, logs for possible customization?
 a) Appscheck:
 b) Personalization
 c) About this Page info  -  'Printable Page '  /  ' Generate Bug Report'
 d) listCustomizations output
    Executing printDocument did not return the page content output.
> execute jdr_utils.printDocument(‘/oracle/apps/icx/icatalog/shopping/webui/ShoppingHomePG‘);
Solution
 e) FND log / Log on screen
  f) For Trace, and any other logs  (* OPTIONAL:  if ORA- or APP- error seen or data related issue)
 g) Custom Setup issue  - Custom responsibility / Menu / Function
References

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