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MFS PocketPC Error: 'SQL Exec Direct: Native 4304 message = [POL-4304] can not insert a NULL value into a NOT NULL column' When Trying To Insert Customer Signature (Doc ID 1383567.1)

Last updated on SEPTEMBER 02, 2020

Applies to:

Oracle Mobile Field Service - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

As a Field Service Engineer using Mobile Field Service on a Pocket PC device tries to get signoff on the Task by signing and putting a name, the following error message is generated when trying to save:

ERROR MESSAGE
---------------------
SQL Exec Direct : Native 4304 message = [POL-4304] can not insert a NULL value into a NOT NULL column

 
STEPS
-----------------------
1. Login to Mobile Field Service (MFS) PocketPC (PPC)
2. Select a Task and click on Debrief.
3. Select the Customer Signature screen and sign the same and enter the name.
4. Click OK button to save.
=> Error message appears.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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