Adding Product to a Quote Error: "You have encountered an unexpected error. Please contact the system administrator for assistance." Java Stack Error: "ORA-20000: Oracle Text error. DRG-10599: column is not indexed"

(Doc ID 1383709.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Quoting - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Cannot search for any products to add to Quotes in HTML Quoting. An error is returned :

Error

You have encountered an unexpected error. Please contact the system administrator for assistance.

Java Stack Error


The java error stack contains the following :

Error Page 
Exception Details. 
oracle.apps.fnd.framework.OAException: oracle.jbo.SQLStmtException: JBO-27122: SQL error during statement preparation. Statement: SELECT * FROM (SELECT msiv.inventory_item_id
,msiv.concatenated_segments inventory_item
.
.
java.sql.SQLException: ORA-20000: Oracle Text error:
DRG-10599: column is not indexed



Steps to Reproduce

The issue can be reproduced at will with the following steps:

  1. Responsibility: Sales User
  2. Navigation: Sales Dashboard > Quote > Create Quote
  3. Enter required Info & Click on Apply
  4. New Quote is Created
  5. Click on Add Product
  6. Search for product  A%
  7. Error returned

Cause

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