Mass Repair Order Creation Error: 'You have encountered an unexpected error'

(Doc ID 1383898.1)

Last updated on MAY 08, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 to 12.2.4 [Release 12.1 to 12.2]
Information in this document applies to any platform.
***Checked for the relevance on 8th May 2017 ***


When attempting to select the Item Number field, the following error occurs.

You have encountered an unexpected error. Please contact the System Administrator for assistance.

1. Login to the Oracle Applications
2. R) Depot Repair Super User -> Mass Repair Order Create
3. Select an Item number, get the error

In Release 12.2.  The navigation is
R)Depot Repair Manager -> Depot Repair -> Create Service Orders


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms