Mass Repair Order Creation Error: 'You have encountered an unexpected error' (Doc ID 1383898.1)

Last updated on MAY 08, 2017

Applies to:

Oracle Depot Repair - Version 12.1.3 to 12.2.4 [Release 12.1 to 12.2]
Information in this document applies to any platform.
***Checked for the relevance on 8th May 2017 ***

Symptoms

When attempting to select the Item Number field, the following error occurs.

You have encountered an unexpected error. Please contact the System Administrator for assistance.

STEPS
-----------------------
1. Login to the Oracle Applications
2. R) Depot Repair Super User -> Mass Repair Order Create
3. Select an Item number, get the error

In Release 12.2.  The navigation is
R)Depot Repair Manager -> Depot Repair -> Create Service Orders

Cause

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