MFS Laptop Error: 'MS-9025 Server error has occurred.' During Installation (Doc ID 1383992.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When attempting to (fresh) install Mobile Field Service (MFS) Laptop, the following error occurs.

ERROR
-----------------------
MS-9025 Server error has occurred. Ask administrator

 
STEPS
-----------------------
The issue can be reproduced at will when trying to install MFS Laptop and synch for the first time


The debuglog (created as per settings in e.g. <Note 1282974.1> post-install step 17) from the synchronization shows the following:

java.sql.SQLException: ORA-04063: view "MOBILEADMIN.CTM$CSF_M_ITEM_INSTANCES" has errors
java.sql.SQLException: ORA-00600: internal error code, arguments: [qkeIsExprReferenced1], [], [], [], [], [], [], [], [], [], [], []


This indicates there are invalid objects related to MFS in the MOBILEADMIN schema. The one listed here is just an example, there could be others.

Cause

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