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How To Enable Customer Acceptance Features At Customer Level And Perform Partial Acceptance (Doc ID 1384369.1)

Last updated on JULY 11, 2018

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.
**Updated for relevance on 11-JUL-2018***

Goal

1) Only a few customers send goods back and user does not want to create an RMA.
How can Customer Acceptance feature be setup for only a few customers?



2) Customers sometimes do not send all goods back, but only send back a partial quantity.  Currently when using the Customer Acceptance feature, only the full quantity can be either received or rejected.
Is it possible to only receive or reject a percentage or partial portion of the quantity?

Solution

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