Service Contracts Subscription Fulfillment Program Fails With ASO_INVALID_ACCT_RELTN (Type=Ship_to) (Doc ID 1384778.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Service Contracts - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
***Checked for relevance on 4-Dec-2013***

Symptoms

When attempting to run the Service Contracts Subscription Fulfillment Program, the following error occurs.

Error:
Message : Encountered error condition in Package OKS_OC_INT_KTO_PVT Procedure CREATE_O_FROM_K
Message : ASO_INVALID_ACCT_RELTN (TYPE=SHIP_TO)

Expected Behavior:
Error not expected especially when the Ship To address seems correct.

Steps to Reproduce:
The issue can be reproduced at will with the following steps:
1. Create a Subscription Contract
2. Run Service Contracts Subscription Fulfillment Program

Cause

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