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Claims Are Not Appearing In Mass Approvals When Logged In As Approver. (Doc ID 1384911.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Trade Management - Version 12.1.3 and later
Information in this document applies to any platform.
ClaimForApprovalSummaryVO.xml


Symptoms

Why doesn't the Approver see the claims in the Mass Approval for Claims?

Steps:
-------
1. Create a manual claim (Channel Revenue Management > Claim > Create)
2. Submit for approval
3. Approval router to 'User A'. Can see 'User A' as the pending for approval. Claim is in Pending Approval
4. Login as User A
5. Navigate to Channel Revenue Management > Claim > Mass Approval
6. Issue: Do not see the claim routed to this user (notification is sent to the User and can be seen)



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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